FAQs and support

From shipping timelines to shop policies, everything you need to know about your order is right here. Browse the FAQs to get started and if you still have questions, I'm only an email away (support@studiosunanda.ca).

Have a question?

Frequently Asked Questions

Do you accept returns/exchanges?

Given the nature of stationery products, I don’t offer refunds or exchanges and all sales are final. As I’m a small business and one-woman operation, I really appreciate your understanding.

If your order arrived damaged though, please let me know and I’ll be happy to send you a fresh item!

Do you ship internationally?

Studio Sunanda ships to the following countries: Canada, United States, Australia, United Kingdom, Ireland.

I'm not able to ship elsewhere just yet, as I'm a small business starting out. I hope to add more countries to this list in the coming months and years!

When can I expect my order to arrive?

Your order will be shipped within 2 business days. Shipping time will depend on the method you choose and your location.

Within Canada:

  • Flat-rate lettermail (no tracking): within 4-10 business days
  • Expedited parcel (with tracking): within 3-7 business days

To the United States:

  • Flat-rate (with tracking): within 10-15 business days.
  • Given customs inspections and changes to international mail processes, I'm estimating things to be a little slow - thanks in advance for your patience!

I'm in the US and my order is taking forever to arrive!

Waiting for a package to arrive can be exciting... and also a giant pain. So, I'm sorry to hear it's been frustrating!

Given changes to cross-border import/export regulations, shipping from Canada to the US has been particularly slow recently, unfortunately. I've been seeing it take from 10-15 business days for a package to travel from Ontario to California, if that helps for context.

If it's been more than 15 business days, please shoot me an email (support@studiosunanda.ca) and I'll be more than happy to refund your shipping cost.

What happens if my order is damaged?

Oh no, that's a bummer! Please send me an email at support@studiosunanda.ca with a photo of your item. I can send a replacement to you right away.

My order never arrived! :(

If it has been 20 business days and your order STILL hasn't arrived, please email me and I will be happy to send you a new order right away!

I have a question that isn't answered on this website!

Great, I'd love to hear from you! You can reach me at support@studiosunanda.ca.

Have a question about your order?

You can also reach out using the form below. I'll aim to get back to you within 2 business days. Please provide your order number if you have it on hand. Thanks!